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Terms and Conditions of Sale

Terms and Conditions of Sale

Last updated: 15/09/2026

The website www.megatronicashop.com (hereinafter, the "Website") is owned by the sole proprietorship MEGATRONICA di VITALE GIUSEPPINA (hereinafter, "MEGATRONICA" or the "Seller"), with registered office at Via Martiri di Nassirya, 5 - 71041 Carapelle (FG), Italy, VAT Number: IT04387360714, Tax Code: VTLGPP79B43D643T, REA Number: FG-342059, registered at the Chamber of Commerce (C.C.I.A.A.) of Foggia, Email: megatronicashopcom@gmail.com, Certified Email (PEC): megatronica@pec.it. Before purchasing any products, the user is required to read these General Terms and Conditions of Sale carefully.

1. Object and Acceptance of the Terms

1.1 If the user is a private consumer (B2C - purchase without a VAT number), contracts concluded through the Website are governed by Italian Legislative Decree no. 206/2005 (Consumer Code) and Legislative Decree no. 70/2003 on electronic commerce. If the user purchases with a VAT number (B2B), the provisions of the Italian Civil Code apply with their respective statutory limitations.

1.2 To complete an order, the user must follow the guided procedure on the Website. The contract is concluded when the order reaches MEGATRONICA's server. By ticking the mandatory checkbox prior to purchase, the user declares full acceptance of these terms.

1.3 Users are strictly prohibited from creating multiple registrations. In the event of duplicate accounts, MEGATRONICA reserves the right to suspend or terminate access immediately and without prior notice.

1.4 MEGATRONICA reserves the right to refuse or cancel orders originating from users involved in ongoing legal disputes, who have previously violated these Terms, who are suspected of fraudulent activities, or upon notification of irregularities by payment processors (PayPal, banking institutions, etc.).

2. Product Availability and Pricing Errors

2.1 Products are offered subject to real-time stock availability. If multiple users purchase the same item concurrently resulting in stockout, or if a product fails our internal Packaging Quality Control before dispatch and no alternative inventory is available, the customer will be contacted promptly.

2.2 In the event of subsequent unavailability, the customer may: (I) await replenishment, (II) select an alternative product of equal or greater value (subject to payment of any price difference), or (III) cancel the contract with a full refund of the amount paid within 14 days.

2.3 Macroscopic Pricing Errors: In the event that a product is published on the Website at a visibly erroneous price (ridiculously or disproportionately lower than its actual market value due to technical bugs or typos), MEGATRONICA reserves the right to cancel the order, issue a full refund to the user, and withhold dispatch.

3. Payment Methods

The user can select among the following payment methods directly at checkout:

  • Credit or Debit Card (Visa, Mastercard): Immediate charge with no extra transaction fees.
  • PayPal: Secure processing via PayPal encrypted servers. In the case of installment financing plans via linked consumer credit arrangements, the contract is deemed finalized upon definitive approval by the financing company.
  • Advance Bank Transfer: The order remains pending until cleared funds are credited. The customer must submit proof of transfer via email to megatronicashopcom@gmail.com within 3 business days of placing the order; funds must be received within 7 calendar days, failing which the order will be automatically cancelled. Specifying the Order Number in the payment reference is mandatory.
  • seQura (Flexible Payments): Provides "Pay Later" (after delivery), "Pay in 3" interest-free (0% APR), or "Monthly Installments" up to 12 months. Approval is handled in real time upon entering the Tax ID (Codice Fiscale).
  • Klarna: This service is currently temporarily suspended on our store.
  • Carta del Docente (Italian Teachers' Voucher): Accepted for eligible computer hardware and software. The validation process is manual: the user must complete the order on the site and submit both the voucher code and the order number to megatronicashopcom@gmail.com. Vouchers are verified during standard office hours (09:30 - 19:00 CET). MEGATRONICA accepts no liability for vouchers expiring outside these operating hours.

4. Shipping, Delivery and Recipient Obligations

4.1 MEGATRONICA delivers across the Italian territory (excluding Livigno and Campione d'Italia). Shipments within the European Union are evaluated exclusively on an exceptional basis.

4.2 Carrier Selection: Customers may choose between DHL and GLS during checkout. However, consignments with a total gross weight exceeding 1 kg are assigned exclusively to GLS, irrespective of the carrier selected by the customer.

4.3 Order processing and handling require 3-5 business days, followed by 24/48 hours for courier transit. Standard deliveries include statutory carrier liability coverage.

4.4 Optional Supplementary Services: Customers may opt for Extra Protective Packaging or Express Insured Shipping (External Partner) at checkout. The latter guarantees resolution, replacement, or refund within 7 days in cases of confirmed loss, theft, or transit damage (bypassing standard courier investigation periods that may take up to 45 days).

4.5 Remote Areas and Minor Islands: Deliveries addressed to remote geographical locations or minor islands are subject to a mandatory surcharge of € 24.50, to be settled post-checkout via digital payment request.

4.6 Receipt of Goods and Specific Reserve: Risk of loss or damage transfers to the customer upon physical receipt. If the exterior packaging arrives damaged, crushed, punctured, or wet, the customer must place a detailed Specific Written Reserve on the carrier's delivery receipt (e.g., "Accepted with reserve: package crushed on the right side") or outright reject the consignment. Without a specific written reserve, courier insurance will not indemnify internal damage sustained during transit. Latent defects must be reported within 8 calendar days of delivery.

4.7 We do not deliver to Post Office branches or PO Boxes.

5. Obligation to Collect and Storage Fees

5.1 Receiving the parcel constitutes a primary contractual obligation. If the recipient is absent, the courier leaves an attempted delivery notice. The customer is obligated to claim the shipment from storage within 2 calendar days.

5.2 Should the consignment remain uncollected within the prescribed period, the contract shall be terminated by operation of law pursuant to Art. 1456 of the Italian Civil Code. MEGATRONICA will refund the order total after deducting outward freight costs, courier warehousing fees, and return transit expenses.

5.3 Customers who neglect to collect their deliveries on more than two separate orders will be permanently barred from placing further orders on the Website.

6. Right of Withdrawal (Returns Policy)

6.1 Private consumers (B2C) hold the statutory right to withdraw from the contract within 14 calendar days from the date of physical receipt without providing any rationale, by submitting an explicit notice to megatronicashopcom@gmail.com, via PEC to megatronica@pec.it, or by using the official withdrawal PDF form.

6.2 Conditions of Integrity: Products must be returned intact, fully operational, complete with all included accessories, and housed within their original packaging (which must not be marked, personalized, or registered). Affixing adhesive shipping labels or packing tape directly onto the product's retail box is strictly prohibited; items must be packed inside an additional outer shipping carton. All direct return postage costs and transport risks are borne exclusively by the customer.

6.3 Mandatory Return Exclusions: Returns and withdrawal requests are STRICTLY REJECTED in the following circumstances:

  • Apple devices or products from other manufacturers on which the hardware warranty has been registered or the operating system initialized/activated by the user.
  • Sealed personal care or hygiene-sensitive items that have been unsealed post-delivery (e.g., electric razors, oral care products).
  • Purchases completed with a VAT registration or company billing profile (B2B).
  • Defect notifications submitted beyond the 14-day statutory return window (which must instead be routed through official Technical Assistance Centers under legal warranty).

7. Legal Warranty of Conformity

7.1 The Legal Warranty covers defects of conformity existing at delivery that manifest within 24 months for private consumers (B2C) and 12 months for commercial or professional clients (B2B). Legal action is time-barred within 26 months from delivery.

7.2 Following the initial 14-day post-delivery window, for any hardware failures or defects, the customer must directly engage the manufacturer's authorized Technical Assistance Centers (TAC) to claim warranty repairs. Routing repairs through MEGATRONICA will significantly prolong handling times due to transit legs.

7.3 The warranty explicitly excludes damages stemming from accidental impacts, liquid contact, unauthorized software modifications, or standard battery degradation.

8. Applicable Law, Jurisdiction and Dispute Resolution

These General Terms and Conditions of Sale are governed by Italian law. For consumer disputes (B2C), mandatory territorial jurisdiction resides with the court of the consumer's place of residence or registered domicile (if located within Italy). For business and professional customers (B2B), exclusive jurisdiction is assigned to the Court of Foggia (Italy).