Shipping and Delivery Terms
At MegaTronica, we are committed to ensuring your products are packed with the utmost care and shipped as quickly as possible. Below you will find all the details regarding our shipping policies, delivery times, and optional services.
Couriers and Checkout Choice
Our shipments are entrusted to express couriers DHL or GLS. At checkout, the customer can choose their preferred courier for the delivery of their order.
- Note for heavy parcels: All shipments weighing more than 1 kg will be assigned exclusively to the GLS courier, regardless of the choice made during checkout.
Processing and Delivery Times
- Order Processing: Handling, packaging, and item preparation times take 3-5 business days (Saturdays, Sundays, and public holidays are not included).
- Courier Transit: Once handed over to the courier, delivery takes place within the following 24-48 business hours.
- Security and Tracking: All shipments are fully trackable and insured under standard courier coverage. You will receive a tracking code as soon as your package is dispatched.
Note on Delays: During peak seasons (such as Christmas, Black Friday, etc.), delivery delays may occur due to courier network overloads. MegaTronica cannot be held responsible for delays in order fulfillment or delivery.
Optional Paid Services
During checkout, you can add the following optional services to your cart for added security and peace of mind:
- Extra Packaging: Products will be packed with supplementary protection to completely prevent any damage caused by impacts during transit.
- Fast Insured Shipping (External Partner): Although all shipments have standard insurance (which takes up to 45 days for claims processing), this option protects your package through an insurance policy provided by an external partner. In the event of theft, loss, or damage during transit, this guarantee ensures a quick refund or product replacement within just 7 days. This service is not mandatory but highly recommended for greater protection and much faster resolution times.
Limitations and Delivery Addresses
- Post Offices: Please note that deliveries CANNOT be made to Post Offices or PO Boxes.
- Incorrect Addresses: If an incorrect delivery address is provided (e.g., missing street number, wrong ZIP code, incorrect town) and the courier cannot complete the delivery, any fees for shipment modifications will be charged to the customer.
Remote Areas and Minor Islands
For shipments to locations identified by couriers as remote areas (e.g., Venice lagoon, minor islands, etc.), a mandatory shipping surcharge of € 24.50 per order applies. As this fee cannot be automatically added during checkout, the customer will receive a message requesting the supplementary payment via PayPal, credit card, or debit card.
Receiving Goods and Refusal of Delivery
Goods cannot be refused upon delivery. The correct procedure is for the customer to accept the goods, contact us, and open a return claim. If the customer refuses the goods upon delivery, we will issue a partial refund, withholding the shipping costs.
Invoicing
For every order placed, MegaTronica issues an invoice for the shipped goods, delivering it directly to the order holder, in accordance with art. 14 D.P.R. 445/2000 and D.L. 52/2004. Invoices are issued based on the details provided by the Customer during the order. No changes to the invoice will be possible once it has been issued.