Product Warranty and Technical Support
On this page, you will find all the necessary information to exercise the warranty on your purchases made on Megatronica Shop, along with a list of official support channels for all major mobile phone manufacturers.
How does the Legal Warranty work?
All products sold on our website are covered by the legal warranty of conformity in accordance with current European and Italian regulations:
- 24-Month Warranty (Private Customers - B2C): Applies if you purchased the product as a private individual without providing a VAT number (thus receiving a receipt or invoice with a tax code).
- 12-Month Warranty (Companies and Professionals - B2B): Applies if the purchase was made with a VAT number (receiving a commercial invoice).
Important Note: The warranty exclusively covers conformity defects existing at the time of delivery and hardware failures not caused by improper use. Accidental damage (e.g., broken screens), liquid damage, natural battery wear, or software tampering are excluded.
How to exercise your warranty: your options
To speed up the repair or replacement times for your smartphone as much as possible, you have two options:
Option 1: Contact the Manufacturer Directly (Recommended ⭐)
Manufacturers have authorized technical assistance centers (TAC) located throughout Italy and Europe. Contacting them directly allows you to cut down on logistics management times (they often offer free home collection or immediate in-store repair). You simply need to show the purchase invoice we sent you via email or that you can find in your personal account area.
Option 2: Management via Megatronica Shop
If you prefer us to handle the process, you can contact our customer service. In this case, overall times will inevitably be longer due to the double shipping steps (from your home to us, from us to the assistance center, and vice versa).
Official Smartphone Manufacturer Support
Below are the direct links to the support pages and toll-free numbers of the main mobile phone brands to open a warranty repair claim:
| Manufacturer | Official Support Link | Phone Contact / Method |
|---|---|---|
| Apple | Apple Support Italy | 800 554 533 (Toll-Free Number) |
| Samsung | Samsung Support Italy | 800 726 786 (Toll-Free Number or Live Chat) |
| Xiaomi / Redmi / POCO | Xiaomi Support Italy | 800 690 921 (Mon-Fri 9-20, Sat 9-18) |
| OPPO | OPPO Support Italy | 800 166 076 (WhatsApp support also available) |
| Realme | Realme Support Italy | 800 124 860 (Mon-Fri 9-18) |
| Motorola | Motorola Support Italy | 800 910 428 or 02 694 30 777 |
| Honor | Honor Support Italy | 24/7 Chat Support or Email: it.support@honor.com |
| Google Pixel | Google Pixel Support | Online management via Google Account and direct shipping |
| OnePlus | OnePlus Support Italy | Official Chat support on the website |
| Nothing | Nothing Support Italy | Online contact and repair form |
| Asus | Asus Support Italy | Open RMA ticket directly from the web portal |
| Vivo | Vivo Support Italy | Web support and dedicated repair centers |
What do you need to request support?
Before contacting the manufacturer or our store, make sure you have the following on hand:
- Proof of purchase: The product purchase invoice (received via email).
- IMEI or Serial Number (S/N): You can find this printed on the smartphone box or in the phone settings (by dialing
*#06#on the numeric keypad). - A data backup: Repairs almost always involve a device reset. Remember to save your personal data and remove the associated Google or Apple account before handing over the phone.